We will examine the condition of each product before shipping out to make sure it is in good condition. However, if there is problems with the items you received, we do accept return or exchange following our policy written below.
Items are returnable or exchangeable within 5 days from the date of receiving. Please make sure it complies with our policy below before making request for a return or exchange.
Important Notes:
– Items must be return in the original condition including taps, tag, or packages. Any of these missing, the return request will not be entertained.
– Customers need to submit the request within 5 days from the date of receiving, any request later than 5 days will not be entertained.
– Request must be submitted together with photo showing the problems of the item.
– Items must be sent out from customers’ side within 3 days upon successful request.
– Postage of return and replacement will be borne by Cubiloxe for the items with reason stated at “Returnable/Exchangeable” Section.
– Items can be exchanged with products of same price only.
– If customers received damaged/stained items, and request to change to different designs or colours, postage of return and replacement will be borne by customers.
– Remaining top up has to be paid if higher price item is selected. No refund is allowed.
Returnable/Exchangeable:
– Items that are terribly damaged or massively stained.
– Items that are with prominent and obvious quality problems. (Eg. Manufacturing defect)
– Wrong items from what you have ordered. (Eg. Totally wrong item code or color)
Non-Returnable/Non-Exchangeable:
– All beverages sold are non returnable/ non refundable.
– Color differs slightly from the pictures shown online.
– Item design is slightly different from the picture displayed (e.g. Printing, Design, or tag)
– Box/packaging dent.
– Customers who did not inform us and post the item back directly will not be entertained.
– Sold out items are not available for exchange.
– Sale items are not allowed to return or exchange for any reason except damaged items.
Return item please send to this address: No.20, Jalan SS 15/4, Subang Jaya , 47500, Selangor.
